FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
FREQUENTLY ASKED ♡ QUESTIONS ♡
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FREQUENTLY ASKED ♡ QUESTIONS ♡

Care & maintenance

How do I clean and care for my rug?

  • Keep out of high traffic and moist areas (e.i.bathrooms, outside)
  • Shedding is normal for the first week. Sweep + vacuum regularly to help diminish shedding + maintain health appearance.
  • DO NOT MACHINE WASH. Spot clean any blemishing with a pinch of detergent on a damp washcloth by lightly dabbing the area. DO NOT drench washcloth.

Visual care guidance can be found on the back of the rug tag.

Will the yarn colors fade over time?

No. Refrain from leaving your product(s) in direct sunlight, as this could cause discoloration.

Ordering & customizations

Do you take custom orders?

Yes. See Custom Orders to ensure commissions are open.

How do I request a specific design, size, or color?

You will be prompted to submit a design when filling out the Custom Order Form.
Size and colors will be discussed during consultation, post-form submission and deposit payment.

What is the turnaround time for rugs?

4-10 weeks unless announced otherwise, if a custom is rush ordered, or quantities purchased vary.

Payment & pricing

What payment methods do you accept?

American Express
Apple Pay
Bancontact
Diners Club
Discover
Google Pay
Mastercard
Paypal
Shop
Venmo
Visa

How are prices calculated (size, materials, complexity)?

$30 per square foot.
Prices may vary with complexity.

Returns & policies

Do you accept returns or exchanges?

Custom orders are not eligible for return or exchange.
Pre-orders may be returned within 10 days of delivery in original condition.

Return Process
Email bydeesoray@outlook.com with:

  • Your order #
  • Your reason for return
  • Clear photos of the rug’s condition

Once approved, package the rug securely and returned at your own cost.

Refunds are issued after the rug is received and inspected.

Can I cancel a custom order once it’s started?

If you cancel your custom order after work has commenced, the deposit is non‑refundable.
Custom rugs, crafted to your specific design and dimensions, are not eligible for return or exchange once completed, as their specifications prevents resale.

Shipping & delivery

Do you ship internationally?

Yes. For custom orders and pre-orders, there is an additional $20 shipping fee.

How long does shipping/delivery take once my rug is/rugs are finished?

Shipping: 1-3 days
Delivery: typically 2-7 business days

Shipping Options
Ground Advantage: 2-5 business days
Priority Mail: 1-3 business days
Priority Mail Express: Next-day to 2 days

How much does shipping cost?

Calculated by transit time, package weight, and shipping option selection at checkout.
For custom orders, free national shipping, $20 international shipping fee.

Do you offer local pickup or delivery?

For safety measures, local pickup/delivery is not an option.